Refunds & Exchanges

Policies and procedures for requesting a refund or exchanging courses.

DCIE Refund & Exchange Policy

Refund and exchange eligibility at DCIE is determined by the date you make your refund request relative to the start date of the course/certificate program. You are entitled to a 100% refund of the cost of tuition 8 days prior to course start date. You are entitled to a 75% refund between 4 and 7 days before the course start date.  You are no longer eligible for a refund, if the written request is submitted to your program office less than 3 days (72 hours) before the course start date.

*Start date is defined as 12:00 am midnight on the day the course begins, not the time at which it starts during the day.

Certificate Programs

Certificate programs operate as a single course with regards to the refund policy, where your refund policy start date is the start date of the first course in the program.  You cannot receive a refund for subsequent courses in a certificate program after starting the first course.

Partial Payments & Payment Plans

If you choose to cancel your enrollment between 4 and 7 days prior to the course start date, you will be entitled to an 75% refund of the tuition. If you have made only a partial payment or deposit on a payment plan, it is important to note that in many cases you will receive less than 75% of your deposit payment.  The 75% refund is based on the cost of tuition, and leaves you will be responsible for the 25% of the tuition balance, plus any non-refundable processing fees. If your deposit or partial payment amounts to 25% of the total cost of tuition, you will not receive a refund, and you are no longer responsible for the remaining 75% due on your payment plan.

Fees & Memberships

All fees and memberships are non-refundable unless related to cancelled courses (see below).

Cancelled Courses

The University reserves the right to cancel or reschedule any program with insufficient enrollment or for reasons beyond our control. In any such cases, a full refund of fees and deposits will be made. Before a refund can be issued, verification of your payment, confirmation of the pertaining records and administrative review and approval must be completed. While we will expedite your refund request, please allow approximately 21 business days for processing.

Requesting a Refund (Drop)

If you paid with a credit card, in full or a payment plan you can request a refund through your student portal following these steps.

1. Log into your student portal.
2. Select "My Enrollment History" from the left hand side navigation.
3. Locate the course you would like to request a refund for, select the "Request Drop" option, this will initiate the refund process.
4. Next, select a drop reason from the list of available options.
5. Click the submit option.

At this time your request for a refund (Drop) will be submitted to the program office for review and approval. You will be notified if your request has been approved or denied. Please keep in mind your refund amount will be calculated based on the policy listed above. If a drop option is not available the deadline may have passed, please contact the office for help.

Requesting a Transfer (Drop/Add)

If you paid with a credit card, in full or a payment plan you can request a transfer through your student portal following these steps.

1. Log into your student portal.
2. Select "My Enrollment History" from the left hand side navigation.
3. Locate the course you would like to request a transfer for, select the "Request Transfer" option.
4. You will be asked to search for a new course/section to transfer into.
5. Once you have made a selection click on the course section number to expand the section details.
6. Select the "Request Transfer Into This Section" option.
7. Next select a transfer reason from the available options and click submit.

At this time your request for a transfer will be submitted to the program office for review and approval. You will be notified if your request has been approved or denied. Please keep in mind the funds you are able to transfer into the new section will be calculated using the refund and exchange policy above. If a request transfer option is not available the deadline may have passed, please contact the office for help.

Cancelled Courses

The University reserves the right to cancel or reschedule any program with insufficient enrollment or for reasons beyond our control. In any such cases, a full refund of fees and deposits will be made. Before a refund can be issued, verification of your payment, confirmation of the pertaining records and administrative review and approval must be completed.

While we will expedite your refund request, please allow a minimum of 45 days for processing.